Refund Policy

Last updated: October 21, 2026

14-day guarantee: you may request a full refund of your first purchase of any subscription plan within 14 days of the payment, no questions asked.

How to request: email contact@and-one.app from the address on your account, or use the Paddle customer portal linked in the app settings. Refunds are issued by Paddle.com, our merchant of record, to your original payment method within 5-10 business days.

Cancellations: you can cancel your subscription at any time through the Paddle customer portal. Cancellation stops future renewals; you keep access until the end of the period you already paid for. Cancelling does not automatically refund past periods.

Renewals: subscriptions renew automatically. If you forgot to cancel and were charged within the last 14 days of the renewal date, contact us, we will handle it fairly.

EU/EEA consumers: under EU law you have a statutory 14-day right of withdrawal. When you purchase, you can agree that access starts immediately, in which case this right lapses once the Service is provided, our 14-day money-back guarantee above applies regardless.

Contact: contact@and-one.app